Customer is the reason for any organization to exist and customer service is the bridge between the customer and the organization. To know the pulse of the customer collection of feedback from all sources of communication is a must my it be customer support, call center, service center, online message or help desk.
Assessing customers’ needs requires much deeper understanding and not a feedback form filled by the customer. There are multiple ways to collect feedback, but that’s only the first step. The most difficult part is knowing the next steps for having a fruitful engagement and deliver customer satisfaction.
Now you don’t need to log into all the systems for simple reports. Sunovaa customized solutions on the best of the BI & Analytics application help to deliver data on in the format that helps you build meaningful customer engagement.
Customer service is the key tool for organizations to judge how is the company is performing in the market and stacked up against the customers. You are the person of the hour; you need to find answers to the queries your team. To do that you need to have the deep insights and information. Sunovaa customized solutions and services precisely do that for you.
Call center are inundated with all kinds of calls, but the value of the call center is not defined by the number of calls but is defined by meeting the customer expectations. Customers expect you to know the answers to all questions, not an easy place to be in. Increase your “Thank You” on the customer’s calls rather than rude drop of the calls. You need to have deep insights into the interactions and parameters that will increase the positive interactions.
Product support is very sensitive department as it addresses the customers who are already irate or at the end of their patience level. The first and foremost need is address to their anxiety and lower the temperature of the conversation.
Organization also needs to understand the customer issues and provide a comprehensive report to the product development team to make necessary changes in the products. Sunovaa BI & Analytics solutions helps you to address them in real time by collaborating the various aspects of interactions.
Connect to any source of services data and brings it all together in one place with no time spend digging for what you need, and more time using it, raw data can be hard to sift through.
“Appealing” isn’t a word normally associated with bar graphs, pie charts, and plots. Sunovaa Solutions changes that. Instead of merely responding to your customers’ needs, anticipate them. Sunovaa Solutions give you the tools you need to shift from reactionary practices to proactive ones.
Services teams communicate across multiple channels every day—email, text, group chats, carrier pigeons. Sunovaa Solutions lets you work together right where the data lives, so nothing gets lost in translation.
Raw data can be hard to sift through. Sunovaa Solutions extract, cleans, and configures your services data just how you need it. Sunovaa Solutions connect to any source of services data and brings it all together in one place. That means less time digging for what you need, and more time using it.